Frequently asked questions
BOOKING & CANCELLATION
Classes open for booking 14 days in advance. Corporate clients may have extended booking windows.
You can only book classes that fall within your current, paid membership period. Once your next month renews, new credits will be added and bookings for that period will open automatically.
A valid card needs to be registered in order to use the app smoothly – for purchases, bookings, and to access all functions. We never make any charges that you haven’t approved.
You can cancel up to 12 hours before class to keep your credit. Late cancellations (under 12h) result in a lost credit. No-shows result in a lost credit + 150 SEK fee for members.
Please note that all cancellations and late cancellations must be made online or in the app, not by email.
Unfortunately not. But if you late-cancel, you can drop into another class the same day (if there’s space available). Just check in with Front of House.
- 		BeatCycle: For safety reasons, no late entry once class has started. 
- 		Megaformer / Mat: Up to 5 minutes late is okay, if your spot hasn’t been given to a waitlisted client. 
MEMBERSHIP
- Your membership starts on the day you sign up and renews automatically each month. New credits are added at every renewal date.
- 8 Megaformer classes 
- 8 Mat classes 
- Daily BeatCycle classes 
- Access to all studios and instructors 
- 25% off single credits 
- 10% off studio merchandise 
You can book 1 class per day, with the following weekly limits:
- 		2 Megaformer classes 
- 		2 Mat classes 
- 7 BeatCycle classes
If you’d like to attend more classes in a certain week, just email info@becore.se and we’ll help you book manually. 
Memberships can’t be paused or frozen. Exceptions apply for pregnancy, illness or injury with a valid doctor’s note.
Terminate your membership in writing, via our contact form on the website. The notice period is your current month + one full additional month. Example: If you cancel on April 15th and your renewal date is the 14th, your membership ends June 13th.
Memberships are personal. Credit packs can be shared with one household member. Members can also invite a friend with 25% off a single credit.
Students with a valid Mecenat card receive 20% off all our memberships, credits and courses. To activate the discount, email a picture of your Mecenat card along with what you’d like to purchase to info@becore.se, and we’ll set it up for you manually.
WAITLISTS
If a class is full, you can join the waitlist. If a spot opens more than 12 hours
before class, you’ll be added automatically and notified by email. Within 12 hours of class, waitlists are managed
manually in-studio — first come, first served. Any spots that open due to late cancellations (within 12 hours) become available for booking online or in the app. 
Tip: Always check your email and spam folder, and make sure to add BECORE to your safe senders list!
CREDITS, COURSES & FRISKVÅRD
- Single credit: 1 month
 
- 5-pack: 3 months
 
- 10-pack: 3 months
 
- 20-pack: 6 months
 
Only with a valid medical certificate (illness, injury, or pregnancy). Email your certificate
to info@becore.se for assistance.			
Yes! We accept Benify, Epassi & Wellnet for credits, courses,
and memberships (6–12 month packages). Processing may take up to 48 hours.
Intro Courses Our Intro Courses must be purchased before booking. Once you’ve purchased your spot, you’ll
automatically get access to book your course sessions.				
PRODUCTS, SOCKS & BOUTIQUE
Yes — grip socks are required for Megaformer and Mat classes for hygiene and safety.
You can buy or rent them at the studio.		
- Returns: Managed online only(not in-studio), within 14 days of purchase.
- Exchanges: Allowed for unopened items (size or color). Bring your receipt or proof of purchase.
Yes! Both digital and physical gift cards are available. Digital cards can be purchased
online.
IN-STUDIO EXPERIENCE
Just yourself, grip socks and water! We provide fresh towels, cycling shoes, lockers, and Sachajuan products.
No. For safety and security, our spaces are reserved for clients attending a class.
Absolutely! Go to our website (this can´t be done in the app). Click on Book Class in the top right corner, then click the link in the text under the headline on that page to book for a friend.
Follow this link and update your profile details directly.
OTHER COMMON QUESTIONS
Sometimes last-minute changes are necessary due to illness or scheduling. We don’t guarantee specific instructors, but we’ll always ensure you get a great class.
You’ll automatically receive your credit back. If the cancellation happens last minute, we’ll always notify you via email or text.
Yes! We offer private sessions, corporate bookings, and intro courses. Contact info@becore.se for details.
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